Wiki articles

Use wiki articles to store information for project documentation, knowledge bases, policies, and procedures. Wiki articles often contain information independent of when it was published and act as reliable reference points for your users.

Wiki articles live in wiki channels and can be aggregated using a Wiki Index widget.

Wiki article with different components labelled.

Sections in this article: 

Article layout

Wiki articles consist of the following components:

Component Description
1. Title section

Displays the title of the article and breadcrumb navigational links.
2. Space navigation

If the wiki is part of a space, displays links to locations at the root of the space. 
3. Wiki header

The wiki header contains the following information and tools:

  • Parent channel link and channel Follow button.
  • Article's last update:
    • Date the article was last updated.
    • The author of the last edit. Users can select the author's name to go to their profile.
  • The current version of the article: Users with at least Write access to the article can select this number to view and compare past versions.
  • The number of views on the article.
  • The number of followers. Administrators and users with at least Edit access to the article can select the number of followers to view who is following.
  • The article's  Actions button. Only visible to administrators and users who have at least Write access.
  • Publication details: Users can select this to view the article's original author and publish date. Users can select the updater's name to go to their profile.
  • + Add an article button: Users can select to create a new article. Only visible to administrators and users who have at least Write access to the parent wiki channel.
  • Labels: Any labels applied to the article. Select a label to search for other content with that label.

4. Content section

The content section contains: 

  • Table of contents: If enabled, automatically generated table of contents from the H2 HTML elements in the article. 
  • Body of the article: If the table of contents is enabled, the Top of Article button will redirect the user to the top of the article. 
  • Read Tracking: If enabled, a Read Tracking prompt.
  • Like button
  • Follow button
  • Copy link button: Copies the URL of the article so it can be pasted elsewhere.
  • Article attachments
5. Comments and Related Content tabs

Users can alternate between these tabs to view and interact with their content. See Comments and Related Content. 

6. Tasks

If enabled, users can create tasks on the article, see Tasks.

7. Trailer bar

The Trailer bar contains the following:

  • View count
  • Follow button: Allows the selection of notification frequency.
  • Email Link button: Creates an email containing a link to the article.
  • Broadcast button: Allows users to send a notification to specific groups. Only usable for users in groups with the appropriate role. 
  • Feedback button: Sends a message to all workplace administrators.
Wiki components

Creating wiki articles

You can start creating a wiki article in a couple of different ways (you require at least Write access to a wiki channel to be able to add content to it):

  • Go to a wiki channel and select + Add an article.
  • On the Userbar, select  Add Content followed by Wiki Article.
  • On a Wiki Index widget configured to show an add link, select + Add an article followed by a channel that you want to post on.
  • On an Add Button widget configured to post to a wiki channel, select + Add an article.
  • Email content to the wiki channel. The channel must be configured to allow emailed content. For more information, see Add Content via email.

Except for the email method, the options above will bring you to the Add Article page, where you can craft your wiki article. You can find more information about the various fields and settings in the Options section of this article.

After you have finished crafting your article and configuring its various options, you can select:

  • Save as Draft: By saving the article as a draft, you can return to editing it later or add additional authors. For more information, see Drafts and Ghostwriting content.
  • Publish / Send to Moderator: Add the article to the selected channel. If the channel has moderation enabled, the article will only get posted after being approved by a moderator. For more information, see Moderation.

Options

These options are available when creating or editing a wiki article:

Option Description
Title

Enter a name for the article. This name will appear above the article and will also be used to generate a unique URL. This field is required.
Add Table of Contents

Enable this feature to automatically generate a table of contents featuring Header 2 or H2 sections. The Table of Contents will appear above the content section in the wiki. Beside each H2 section, the Top of Article button will redirect the user to the top of the article. 

To mark items as "Header 2" in the WYSIWYG editor:

  1. Select the desired text. 
  2. Select the Paragraph format dropdown. 
  3. Select Header 2.
Channel

Select which channel you want to publish or move content to.

When the content creation process starts from a widget or channel, the Channel field defaults to the channel you selected or were on. In contrast, creating content using the add button on the Userbar results in the Channel field being blank. In all cases, you have the option to select a different channel. This field is required.

To select a channel:

  1. Select the Channel drop-down.
  2. Search for a channel by its name or the name of its parent page or space. This search will return up to 100 results. You will only see channels to which you have at least Write access and their parent page or space (regardless of access level).
  3. Select a channel from the list.
Summary Enter an overview of the article. This will be displayed in plain text above the main body of the wiki article. Summaries have a maximum size of 2048 characters.
Description

Enter the body of your article. For more information about the available tools, see WYSIWYG Editor. This field is required. 
Attachments

Drag files from your computer into the attachments field, or select Select files from your computer to browse your computer. Attachments will appear directly below the body of your published article and will be available for download.

When attaching files, a security scan will automatically run to ensure the safety of your content. After the scan is complete, you will see a color-coded text indicating the file's status:

  • Green: "The file is safe to upload."
  • Yellow: "Scan Failed. File is Encrypted." You can still publish encrypted files.
  • Red: "Malicious Content detected." A pop-up will alert you that unscannable files will be removed. Select OK to clear the file.

Please ensure your files are safe and readable before uploading to avoid any issues.

For more information, see Attachments.

Labels

Select what labels to apply to your article. You may be required to select a label depending on how the channel is configured.

To add a label:

  1. Select the Labels drop-down and search for the label to be added.
  2. Once you have found it, select it to apply it to the article.

For more information, see Labels.
Standard options
Option Description
Related Content Search for content to add as related. For more information, see Related content.
Broadcasting Select what groups to broadcast the article to. Which groups you can select, if any, is determined by roles. For more information, see Broadcasting and Roles.
Broadcasting: Text Enter the content to be included in the broadcast notification. 
Commenting Toggle whether users can post comments on the article. For more information, see Comments.
Future publishing Schedule your article to be published at a future time. For more information, see Scheduled content.
Archiving Select an archiving policy for your article. For more information, see Archiving.
Read tracking Select whether your article has read tracking enabled and customize the text of this button. For more information, see Read tracking.
Advanced options
Option Description
Current language Select to change which language version of the article you are looking at. For more information, see Languages and Translation.
Translate

Select a language to Translate from and a language to Translate to, and then select Translate. The title, summary, and body of the initial language will be translated into the selected language. The language you are currently viewing will change to the one that you translated to.

Translated fields will have a verify checkbox appear under them. Check this box after having read the translated content and verified its accuracy. This can be used as a method of auditing whether the translated text was reviewed.
Languages & Translation options

Other actions