Adding a member to the digital workplace

Add a new or previous member to your digital workplace. This member can then access your digital workplace and view any location that they or their groups can access.

Sections in this article:

Considerations and caveats

  • Who can do this:
    • Workplace Administrators
    • Enterprise Administrators
    • Users of groups with the Add Members Role
  • Alternative methods of adding users: If you need to add multiple users simultaneously, consider using a Bulk Upload or Invitations. Organizations that have an Active Directory should consider managing members using the ILST.
  • Email vs Member ID: If flex access is enabled in your digital workplace, you must assign them either an Email or Member ID. Member IDs are meant for users who do not have access to an email account. For more information, see Flex access.
  • Notifications: Adding users this way does not notify them of their membership to your digital workplace. 
  • Passwords: When adding a user this way, you must assign them a password. 
    • Users with email accounts can then use this password to authenticate to your digital workplace using Igloo Authentication. After adding this type of user, it is best to trigger a password reset or ask them to follow the forgotten password reset steps to change their password to something that only they know. 
    • Users with member IDs will be prompted to enter a new password and security questions when they log in for the first time.
  • Prior members: If the user you are adding was previously a member of your digital workplace, the password that you enter will not override their existing password. However, you still must enter a value in the Password field. 
  • Member account guidelines: For information about the responsibilities associated with managing accounts, see Member account guidelines.

How to add a member to the digital workplace

  1. Select  Control Panel.
  2. Under Membership, select Manage Members.
  3. Select Add Members.
  4. Enter the member's mandatory details:
    • First Name (maximum of 70 characters)
    • Last Name (maximum of 70 characters) 
    • Email  (maximum of 100 characters) or Member ID (maximum of 63 characters)
    • Password (must be between 6–30 characters)
    • Password confirmation
  5. (Optional) Under System Groups, select Administrators to make this member a Workplace Administrator.
  6. (Optional) Under Regular Groups, select which Member and Space groups to add this member to.
  7. Select Create Member.