Can't access digital workplace preview

When attempting to access the digital workplace preview, a digital workplace member can't log in to the preview workplace. 

Causes of this behavior: 

Cause: Using an account without the Access Preview role

An enterprise or workplace administrator must assign users the Access Preview role so that they can access the preview workplace. To do so, they must assign the role to a group containing the user.

If a group has not been created, see Create new groups using the Control Panel for instructions. 

Follow these steps to assign the Access Preview role: 

  1. Select  Control Panel. 
  2. Under Membership, select Manage Groups. 
  3. Select Manage Roles.
  4. Select the Preview tab.
  5. In the Access Preview's Assign Groups dropdown, select a group with users who should be assigned the role. Repeat as necessary. 
  6. Select Save.

Cause: Accessing the wrong digital workplace address

When accessing a digital workplace preview, use the address linked in the Control Panel's Community Details page for Community Preview Address. To access it: 

  1. Select  Control Panel. 
  2. Under Settings, select Community Details. 
  3. Under Community Preview Address, select the link to open the preview workplace's sign-in page in another browser window. This link lets you log into your preview workplace using Igloo authentication credentials from your live workplace. If your preview digital workplace is configured to use SSO authentication, you must modify the Community Preview Address link to remove /?signin from the URL to access the preview workplace via SSO authentication. See Can't access digital workplace preview for help logging into the preview workplace. 

Cause: Logging in with the wrong authentication method

When you log into the preview workplace, please consider if SSO (Single Sign-on) has been configured in the preview digital workplace. SSO must be manually configured each month after the preview digital workplace refreshes to be used for authentication. 

  • If SSO has been configured: Log in with your organization's SSO credentials. To do so, remove /?signin to the URL of your preview workplace to navigate to your organization's SSO login page. 
  • If SSO has not been configured: Log in using Igloo authentication credentials. 

Cause: Igloo authentication password is not working

You can reset your Igloo authentication password for the preview workplace if you have forgotten or never used it.

Note: 

When you change your Igloo authentication password in the preview workplace, it will be reset to the live digital workplace password each month during the preview workplace refresh. To avoid this, also update your password in the live digital workplace. See Resetting a forgotten Igloo password.

Resolve by requesting a password reset from the preview workplace's Sign-in page

Follow the steps in Resetting a forgotten Igloo password using the URL address for your preview workplace's sign-in page. 

Request a password reset from a workplace or enterprise administrator for the preview workplace

An administrator can log in to the preview workplace and follow the steps in Resetting a member's Igloo password.