Changing your Igloo password

Users who are a member of a digital workplace that uses Igloo Authentication are able to change their password from within the digital workplace

Sections in this article:

Considerations and caveats

  • Resetting LDAP Auth or SAML password: This process does not allow you to reset your LDAP Auth or SAML passwords. Contact your workplace administrator for instructions on how to reset these alternative authentication methods.
  • Account delegation: If your digital workplace use's an authentication method such as LDAP Auth or SAML, and you have logged in using one of these methods, you cannot reset your password this way. Contact your workplace administrator to trigger a password reset for Igloo Authentication.

Password requirements

When creating an Igloo authentication password, it must conform to these rules:

  • Contain between 10 and 50 characters
  • Contain at least one uppercase character
  • Contain at least one lowercase character
  • Contain at least one digit
  • Contain at least one special character (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
  • Does not match any of the last 5 passwords used for Igloo.
  • Does not contain the account's username
  • Does not contain Unicode characters

How to change your password from the Profile page

  1. Log in to your digital workplace.
  2. In the top right corner of the screen, select your Name, followed by Profile.
  3. Select Edit Profile.
  4. Select the Login Settings tab.
  5. Enter your current password in the provided text box.
  6. Enter your new password in the provided text boxes. For password rules, refer to Password requirements.  
  7. Select Change Password to apply this change.