Dissociate email addresses from unused member accounts to make the email addresses available for new accounts through the deprecation process.
Sections in this article:
Considerations
-
Revoking: As part of this process, you will be revoking one or more member accounts from your digital workplace. Revoking a member does the following:
- Removes the member from your digital workplace (profile information of the account, their contributions, and activity in your digital workplace will persist)
- Removes the member from all groups
- Removes the member's subscriptions
Who can do this?
- Enterprise administrators
- Workplace administrators
Deprecate member accounts
- If the accounts were previously revoked, add them back to your digital workplace.
- If you need to add only one or two accounts, see Adding a member to your digital workplace.
- If you need to add multiple accounts, see Bulk Upload.
- Deprecate the email address associated with the accounts.
- On the Userbar, select
Control Panel.
- Under Membership, select Manage Members.
- Enter the member's name in the search box and then select Go.
- Next to the member's name, select
Actions and then Change Email Address.
- In the provided field, enter the member's email address with .old (or a term of your choosing) appended to it.
- Select Save Changes.
- Repeat steps 3–6 for each account that you want to deprecate.
- On the Userbar, select
- If your digital workplace uses the customIdentifier field, clear it for the deprecated accounts.
- You can clear the customIdentifier field for the deprecated accounts by running a Bulk Upload and entering $CLEAR into the customIdentifier column cells. When performing this bulk upload, include only the email addresses you have deprecated (e.g., Jo.Smith@myemail.old).
- Revoke the deprecated accounts from your digital workplace.
- On the Userbar, select
Control Panel.
- Under Membership, select Manage Members.
- Select Bulk Member Revoke.
- In the CSV Data text box, enter or paste the deprecated email addresses on a new line and be immediately followed by a comma. Each email should be on a new line. For example:
test@igloosoftware.com,
.- (Optional) In the Title text box, enter a descriptive name.
- Select Revoke Members.
- (Optional) Select Refresh to update the bulk revoke status in the Pending Bulk Member Deletion table.
- On the Userbar, select
After deprecating these accounts, the previous emails associated with them are no longer tied to any account and can be used again by new member accounts.