Deprecating member accounts

Dissociate email addresses from unused member accounts to make the email addresses available for new accounts through the deprecation process. 

Sections in this article: 

• Considerations
• Who can do this?
• Deprecate member accounts

Considerations

• Revoking: As part of this process, you will be revoking one or more member accounts from your digital workplace. Revoking a member does the following:
  • Removes the member from your digital workplace (profile information of the account, their contributions, and activity in your digital workplace will persist)
  • Removes the member from all groups
  • Removes the member's subscriptions

Who can do this?

• Enterprise administrators
• Workplace administrators

Deprecate member accounts

1. If the accounts were previously revoked, add them back to your digital workplace.
   • If you need to add only one or two accounts, see Adding a member to your digital workplace.
   • If you need to add multiple accounts, see Bulk Upload.
2. Deprecate the email address associated with the accounts.
   1. On the Userbar, select  Control Panel.
   2. Under Membership, select Manage Members.
   3. Enter the member's name in the search box and then select Go.
   4. Next to the member's name, select  Actions and then Change Email Address.
   5. In the provided field, enter the member's email address with .old (or a term of your choosing) appended to it.
   6. Select Save Changes.
   7. Repeat steps 3–6 for each account that you want to deprecate.
3. If your digital workplace uses the customIdentifier field, clear it for the deprecated accounts.
   • You can clear the customIdentifier field for the deprecated accounts by running a Bulk Upload and entering $CLEAR into the customIdentifier column cells. When performing this bulk upload, include only the email addresses you have deprecated (e.g., Jo.Smith@myemail.old).
4. Revoke the deprecated accounts from your digital workplace.
   1. On the Userbar, select  Control Panel.
   2. Under Membership, select Manage Members.
   3. Select Bulk Member Revoke.
   4. In the CSV Data text box, enter or paste the deprecated email addresses on a new line and be immediately followed by a comma. Each email should be on a new line. For example: test@igloosoftware.com,.
      • (Optional) In the Title text box, enter a descriptive name.
   5. Select Revoke Members.
      • (Optional) Select Refresh to update the bulk revoke status in the Pending Bulk Member Deletion table.

After deprecating these accounts, the previous emails associated with them are no longer tied to any account and can be used again by new member accounts.