Public registration

Enabling public registration will place a Join Now button in the navigation bar, allowing visitors to quickly and easily request membership to your digital workplace. Administrators can configure the options related to membership approval, and create a custom welcome message for new members.

Digital workplaces that are part of a networked enterprise have their public registration option (enabled/disabled) controlled by the enterprise administrator. You will need to contact your enterprise administrator if you would like to modify this option.

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Use cases

Digital workplaces are typically used as intranet solutions for a company or organization. However, you can also use Igloo as an extranet, which can be done by configuring options related to membership and registration. If your organization wants to use the site as a portal for collaboration from multiple sources, or as a customer knowledge base including forums, you should require potential members to join the workplace in order to contribute content.

Features and functionality

Once public registration is enabled, administrators can use the features available to further configure the process of how people register to join the workplace. On the public registration page, there are three steps to setting up a Join Now button. Step one is to choose whether the Join Now button will be in the navigation bar or be hidden. If you would like the button to be hidden, you can choose to specify the URL when the button is selected. Step two is configuring how membership approvals will work within the workplace. By default, membership requests are automatically accepted, however, you can choose to require approval instead. Step three is to create a custom welcome message. A default message is always sent to people who register, but you can create a custom message for your digital workplace.

How to set up public registration

Enabling and configuring public registration is a two-step process. Step one is to navigate to the Control Panel and select the public/private access option under settings. Step two is to navigate to the Public Registration option under the Membership tab.

  1. Select Control Panel and under Settings, select Public/Private Access.
    The Public/Private Access option in the Control Panel.
  2. Navigate to the Public Registration & Search Access section, select Open to open public registration.
    Public registration options.
  3. In the Control Panel under Membership, select Public Registration and then Enable.
    • Here you will be able to configure membership approvals by either making the process automatic or have it set to require approval.
    • All pending approval requests will be stored at the bottom of the Public Registration page.
      Membership approval options.
      The Pending Approval list.
  4. (Optional) Select Update Your Custom Message to add a custom message. Otherwise, it will send the default message to people who register. 
    The Custom Welcome Message option.


Frequently asked questions

Why aren’t people getting their activation emails?

Upon registration, a verification email containing a link, is sent to the person requesting membership to activate their account. This helps confirm the person is a real account holder. Often, incomplete registrations occur due to accounts not being activated. Below are some common reasons why users don’t receive their activation emails:

  • Spam filters: Occasionally, spam filters will redirect registration emails into a spam or junk email folder. Ensure that the person has looked in these folders.
  • Typos: Ensure the email address was entered correctly.
  • Delivery problems: Occasionally, a person’s email provider will have trouble accepting email (example: if the inbox is full). Ensure that the user is receiving emails in general.

Best practices

All emails used to register for a digital workplace receive an activation email. It is best practice to make sure people are using real email addresses so that if they experience any issues they can troubleshoot accordingly.