When troubleshooting issues in your digital workplace with the Igloo Support team, they may ask you to provide a network trace. For an effective trace, your browser's monitoring tools must be open while you repeat the action causing an issue. Once you have captured and exported a network trace with your browser, you can attach the trace file to your communications with the Igloo Support team.
Sections in this article:
Google Chrome
For more information about Chrome's developer tools, see Chrome DevTools.
- In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
- Press F12 (Command+Option+I for Mac) to open the developer tools window.
- In the developer tools, select the Network tab.
- Configure how the tool records activity.
- Select Preserve log.
- Select Disable cache.
- Select Clear to remove any existing activity.
- With the developer tools open, perform the action in your browser to recreate the behavior.
- After performing the action, select Export HAR... and save the file.
- Attach the HAR file to your communications with the Igloo Support team.
Mozilla Firefox
For more information about Firefox's developer tools, see Firefox DevTools User Docs.
- In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
- Press F12 (Command+Option+I for Mac) to open the developer tools window.
- In the developer tools, select the Network tab.
-
Configure how the tool records activity.
- Select Disable cache.
- Under Network Settings, select Persist Logs.
- Select Clear to remove any existing activity.
- With the developer tools open, perform the action in your browser to recreate the behavior.
- After performing the action, select Network Settings and then select Save All As HAR to save the file.
- Attach the HAR file to your communications with the Igloo Support team.
Microsoft Edge
For more information about Edge's developer tools, see Microsoft Edge DevTools documentation.
- In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
- Press F12(Command+Option+I for Mac) to open the developer tools window.
- In the developer tools, select the Network tab.
- Configure how the tool records activity.
- Select Preserve log.
- Select Disable cache.
- Select Clear to remove any existing activity.
- With the developer tools open, perform the action in your browser to recreate the behavior.
- After performing the action, select Export HAR... and save the file.
- Attach the HAR file to your communications with the Igloo Support team.
Safari
For more information about Safari's developer tools, see Safari Developer Tools overview.
- In your browser, go to where the unexpected behavior occurs or to the location just before an action triggers an unexpected behavior.
- Press Command+Option+I to open the developer tools window.
- Select the Network tab, and ensure that Preserve Log is selected.
- While on the Network tab, select Clear Network Items to clear the current log.
- With the developer tools open, perform the action in your browser to recreate the behavior.
- After performing the action, select Export and save the file.
- Attach the HAR file to your communications with the Igloo Support Team.