Capture a SAML trace

When troubleshooting SSO sign-in issues in your digital workplace with the Igloo Support team, they may ask you to provide them with a SAML trace. For an effective trace, your browser's monitoring tools must be open and configured properly while you repeat the action leading up to the issue. Once you have captured and exported a SAML trace, you can attach the trace file to your communications with the Igloo Support team.  

Sections in this article:

Who can do this?

  • Any digital workplace member

Capture a SAML trace with Chrome (SAML Tracer extension)

  1. Install the SAML Tracer browser extension. 
  2. Go to the SSO sign-in page of your digital workplace, but wait to sign in.
  3. Next to the address bar, select SAML Tracer to start logging. SAML Tracer will open in a new window and begin logging traffic.
  4. With the SAML Tracer window open, sign in to your digital workplace.
  5. After attempting to sign in, select Export in the SAML Tracer logging window.
  6. When asked for your export preferences, select Mask values and then Export to save the file.
  7. Attach the JSON log file to your communications with the Igloo Support team.

Capture a SAML trace with Microsoft Edge

  1. Go to the SSO sign-in page of your digital workplace, but wait to sign in.
  2. Press F12 (Command+Option+I for Mac) to open the developer tools window.
  3. In the developer tools, select the Network tab.
  4. Configure how the tool records activity.
    1. Select Preserve log.
    2. Select Disable cache.
    3. Select  Clear to remove any existing activity.
  5. With the developer tools open, attempt to sign in to your digital workplace.
  6. After attempting to sign in, select Export HAR... and save the file.
  7. Attach the HAR file to your communications with the Igloo Support team.

Capture a SAML trace with Firefox (SAML Tracer add-on)

  1. Install the SAML Tracer browser add-on.
  2. Go to the SSO sign-in page of your digital workplace, but wait to sign in.
  3. Next to the address bar, select SAML Tracer to start logging. SAML Tracer will open in a new window and begin logging traffic.
  4. With the SAML Tracer window open, sign in to your digital workplace.
  5. After attempting to sign in, select Export in the SAML Tracer logging window.
  6. When asked for your export preferences, select Mask values and then select Export to save the file.
  7. Attach the JSON log file to your communications with the Igloo Support team.

Capture a SAML trace with Safari

For more information about Safari's developer tools, see Safari Developer Tools overview.

  1. Go to the SSO sign-in page of your digital workplace, but wait to sign in.
  2. Press Command+Option+I to open the web inspector window and select the Network tab.
  3. Select Other Filter Options, and ensure that Preserve Log is selected.
  4. While on the Network tab, select Clear Network Items to clear the current log.
  5. With the web inspector open, attempt to sign in to your digital workplace.
  6. After performing the action, select Export and save the file.
  7. Attach the HAR file to your communications with the Igloo Support Team.