Digital workplaces that use a custom domain name (does not use .igloocommunities.com ) must ensure that it points to the Igloo environment where the digital workplace resides. This mapping of the custom domain to its Igloo environment is managed by either A or CNAME records configured in your third-party DNS provider.
Sections in this article:
Manage DNS records
To manage your DNS records, follow the steps given by your DNS provider. Common DNS providers are:
- GoDaddy (A record, CNAME record)
- Cloudflare (Managing DNS records)
When updating the DNS record, reduce the Time to Live (TTL) value associated with it. This will ensure that web servers recognize the change quickly.
Set up a custom domain for your digital workplace
Contact your Customer Success Manager or email the Customer Success Team to start the domain mapping process. If you are changing your custom domain, initiate this process at least one week before the planned change date to avoid any service interruptions.
You can expect the following steps to occur during the domain mapping process.
Gathering of prerequisites
If you want to use a custom domain for your Igloo, you must own the domain and have the access required to make changes to the DNS settings.
Once you have determined your desired domain, inform your Igloo representative of the domain to begin the setup process.
Validating your domain
In order to secure your site, Igloo will apply an SSL Certificate to your chosen domain, which requires you to validate it.
To do this, the WHOIS registrant email for your domain needs to be public and able to receive emails during the SSL certificate generation process. If it is currently set to private, it can be toggled to show as public temporarily.
Once the registrant email is confirmed, you will receive an email from our SSL certificate provider asking for domain name validation.
The email contains a confirmation link that is only valid for 24 hours and must be used during that time. After the confirmation, Igloo will perform the rest of the SSL configuration.
Mapping the domain
Igloo will make some internal configuration changes, and you will be asked to create a CNAME Record. Prior to making any changes, it is also recommended that the TTL be reduced to the minimum value.
If a CNAME Record cannot be created for your domain, then an A Record and MX Records will need to be created.
If you already use MX Records in your domain, a new subdomain must be created to handle Igloo's email functionality.
See Igloo mail server information to find the values required for configuring email functionality.