The General Data Protection Regulation (GDPR) was introduced by the European Union (EU) to replace the Data Protection Directive. Its core purpose is to create a single regulation safeguarding EU citizens' fundamental right to data protection.
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Igloo will fulfill requests for access and anonymization (of personally identifiable information) from authorized customer representatives. A request for access is when an employee requests an output that shows or provides access to all identifying information in their digital workplace. A request for anonymization refers to when an employee requests that all identifying information be "forgotten" from their digital workplace.
How do I make a request?
An authorized representative should submit a request for access or erasure within 48 hours of receiving a request from their users by submitting a support ticket.
What steps are required to fulfill a request?
Upon receipt of the request, Igloo Customer Support will provide you with the necessary documentation to fulfill it. As Igloo does not delete customer-generated content, your digital workplace administrator will need to fulfill some aspects of the request. Igloo commits to supporting the 30-day SLA to fulfill these requests, conditional upon the workplace administrator completing the required steps within the communicated timelines.