A hard refresh causes the browser to re-download a page's contents instead of building them from its cache. You should do a hard refresh when you are troubleshooting and believe the page you see is not the latest version. A hard refresh does not clear the entire browser's cache, only information related to the current page.
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Who can do this?
- Any digital workplace member
Perform a hard refresh
Chrome
Windows and Linux:
- CTRL+F5.
- Hold CTRL and select Reload on the navigation bar.
macOS:
- CMD+SHIFT+R
- Hold Shift and Reload on the navigation bar.
Firefox
Windows and Linux:
- CTRL+F5
- CTRL+SHIFT+R
- Hold Shift and select Reload on the navigation bar.
macOS:
- CMD+Shift+R
- Hold SHIFT and select Reload on the navigation bar.
Microsoft Edge
- CTRL+F5
- Hold CTRL and select Reload on the navigation bar.
Safari
- Hold CTRL and select Reload on the navigation bar.