Moderating comments

You can turn on comment moderation to make comments undergo a review before they are visible to other users. Turning comment moderation on a channel requires all new comments on that channel's content to undergo a review by assigned moderators. These moderators can approve or reject comments. Comment moderation can be useful with Anonymous commenting, or when there is a want for more controlled discussion.

Sections in this article: 

Considerations

  • Channel types: The following channel types are supported: 
  • Moderation access level: Making a user a moderator creates an access rule, with Edit access, on the channel for that user. Removing a user's moderator status does not automatically remove this access rule. However, removing the rule while the user is still a moderator will remove them as a moderator.
  • Non-moderator moderation: In addition to assigned moderators, enterprise and workplace administrators can moderate comments that are awaiting moderation from the channel's Manage page. This ability can be useful if a moderator is away, and some comments need moderation.

Turn comment moderation on or off and add moderators

  1. Go to the channel where you want to turn comment moderation on. 
  2. Select Actions and then Settings.
  3. Scroll down the Settings page until you reach the Moderation section.
  4. Under Moderate comments submitted to the items in this channel?, select Yes or No to turn comment moderation on or off.
  5. (Optional) To add moderators to the channel: 
    1. Select Plus in the Channel Moderators panel.
    2. Use the provided search box to find and select workplace users. Any digital workplace user can be made a moderator.
    3. Once you have selected all the required moderators, select Add. 
  6. (Optional) Check Send email to moderators when new comment needs to be reviewed. to send notifications to moderators when a comment needs to be reviewed. If not selected, moderators will need to manually monitor their To Dos or the comment's section of the content.
  7. (Optional) Check Make the author of the item a moderator by default. to allow content authors to moderate comments made on their content. This option provides an alternative to having dedicated channel moderators.
  8. At the bottom of the page, select Save.

Where to perform comment moderation

You can moderate comments from there locations. 

Moderate from the Comments section

A comment waiting for moderation.

To navigate to the Comments section: 

  1. Go to the content and scroll down to the Comments section or select the link in the moderation notification. 
  2. Select the Notes speech bubble to view additional actions. The speech bubble will contain an ellipsis if there are notes on the comment.

Moderate from the To Dos page

The Approvals section of the To Dos page.

To navigate to the To Dos: 

  1. On the Userbar, select To Dos.
  2. Select any task list to open the To Dos. 
  3. Select the Approval tab. 
  4. Select Expand beside content to view the comment and moderation options. 

Moderate from the Manage page

The In Review tab of the Manage page.

To navigate to the Manage page: 

  1. Go to the channel. 
  2. Select Actions and then Manage. 
  3. Select the In Review tab. 
  4. Select Expand beside content to view the comment and moderation options. 

Moderate comments

When viewing a comment that is awaiting validation, you can perform the following actions: 

  • Approve the comment: Select the checkmark to approve the comment or select Publish when viewing its notes. Approving the comment publishes it and allows other users to see it. The commenter will receive a notification that their comment was approved.
  • Reject the comment:  Select the X to reject the comment or select Reject and then Delete when viewing its notes. After confirming the action, the comment will be deleted. 
  • Add a note to the comment: Enter text in the Note field and then select Add Note. This note is only visible to other moderators and will send them a notification.
  • Assign the comment to another moderator: Select Send to and select the moderator who should action the comment; moderators can assign the comment to themselves. This action removes the comment from other moderators To Dos page but notifies them of this assignment. All moderators will still receive notifications for additional notes. Additionally, if an unassigned moderator publishes the comment, the assigned moderator will receive a notification of it being approved.
  • Add a new moderator to a specific comment: From the To Dos page, moderators that also have Full Access to content can add a new moderator to a comment that is awaiting moderation. This list also contains the content author if authors can moderate their own content. These moderators can be removed by hovering over their name in the moderator list and selecting the X. Adding and removing a moderator sends a notification to an existing moderator, and creates an access Edit access rule on the content for that user.