Configuring terms for Recommended Search Results

Recommended Search Results give you the ability to surface content prominently in search results based on specific keywords and phrases. When a user performs a search that contains a term that is assigned to content, that content will be featured at the top of the search results list. By effectively using terms you can help your users find important information more quickly.

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Requirements

  • Only Workplace administrators can associate terms to content.
  • You cannot apply terms to members, specific tasks, or microblog posts.

How to create new Recommended Search Results

The following steps describe how to create new associations between keywords and a specific piece of content.

  1. Select the  Control Panel.
  2. Under Optimization, select Search.
  3. Select the Recommended Results tab.
  4. Select + Add new.
  5. Select the desired content by entering its URL (absolute or relative) or by searching for it. You must select the desired result from the provided dropdown to select the content. New content may not appear in the results if it has not been indexed yet.
  6. In Keyword/Phrases, enter your keywords or phrases in the provided text box. Press Enter after entering a keyword or phrase to make it a term. Duplicate terms are removed as soon as you press enter to add them.
  7. Select Save to apply terms to the selected content.

Note: If the content that you are adding terms to already has an entry in the recommended results table, your new keywords will be added to the existing entry.

How to modify existing Recommended Search Results

The following steps describe how to modify associations between keywords and a specific piece of content. 

  1. Select  Control Panel.
  2. Under Optimization, select Search.
  3. Select the Recommended Results tab.
  4. In the list of Recommended Search Results, hover over the entry that you want to edit and then select  Edit.
  5. In Keyword/Phrases, enter your keywords or phrases in the provided text box. Press enter after entering a keyword or phrase to make it a term. Duplicate terms are removed as soon as you press enter to add them.
  6. Remove existing keywords by selecting the X next to their name.
  7. Click Save to apply your changes.

How to remove Recommended Search Results

The following steps describe how to delete Recommended Search Result entries. 

  1. Select Control Panel.
  2. Under Optimization, select Search.
  3. Select the Recommended Results tab.
  4. In the list of Recommended Search Results, hover over the entry that you want to edit and then select Delete.
  5. On the confirmation popup, select Delete.

How to remove multiple Recommended Search Results

  1. Select  Control Panel.
  2. Under Optimization, select Search.
  3. Select the Recommended Results tab.
  4. Above the list of Recommended Results, select  Edit.
  5. Select the checkbox next to each Recommended Result that you want to delete, or select the checkbox in the header to automatically select all Recommended Results on the current page.
  6. Above the list of Recommended Results, select Delete to remove all selected entries.

Best Practices

Check out these best practice articles to set your Recommended Search Results strategy up for success.