Adding Google Analytics to your digital workplace

Caution

If your digital workplace requires adherence to HIPAA standards, please refer to Google's related documentation to ensure that you are using Google Analytics in a way that does not create obligations under HIPAA for Google.

 

HIPAA and Google Analytics

 

Google Analytics is a third-party tool that you can use to understand how your members interact with your digital workplace. Google Analytics is available without cost but does require a Google Account.

Sections in this article:

Who can do this

  • Workplace Administrators
  • Enterprise Administrators
  • Members of groups with the Manage Google Analytics role (Universal Analytics set up only)

How to add Google Analytics 4 to your digital workplace

To set up Google Analytics:

  1. Sign in to Google Analytics.
  2. Select Admin.
  3. At the top of the Account column, select the account you want to use.
  4. From the Property column, select Data Streams.
  5. Select your digital workplace from the list of Data Streams. If your digital workplace does not have a data stream, you must create one. For more information, see Google's article [GA4] Set up Analytics for a website and/or app.
  6. Copy the Measurement ID.
  7. Go to your digital workplace.
  8. Select Igloo_ControlPanel_IconSmall.png Control Panel.
  9. Under Optimization, select Google Analytics.
  10. Paste your Measurement ID (copied in step 6) into the Google Analytics GA4 field.
  11. Select Save.

If you want Google Analytics to gather data regarding search, verify that site search is enabled:

  1. Sign in to Google Analytics.
  2. Select Admin.
  3. At the top of the Account column, select the account you want to use. Be sure to select a Google Analytics 4 property.
  4. From the Property column, select Data Streams.
  5. Select your digital workplace from the list of Data Streams.
  6. Under the Enhanced measurement section, select the cog.
  7. Verify that Site search is enabled and that Search Term Query Parameter includes the term search.

How to add Universal Analytics to your digital workplace

Caution

On July 1, 2023, all standard Universal Analytics properties will stop processing data. Please ensure that you migrate to Google Analytics 4 before this occurs.

 

To set up Universal Analytics:

  1. Sign in to Google Analytics.
  2. Select Admin.
  3. At the top of the Account column, select the account you want to use.
  4. At the top of the Property column, select the property you want to use. Be sure to select a property that has a UA tracking code.
  5. From the Property column, select Tracking Info and then select Tracking Code.
  6. Copy the Tracking ID provided. The Tracking ID takes the form of UA-XXXXXX-XX. 
  7. Go to your digital workplace.
  8. Select Control Panel.
  9. Under Optimization, select Google Analytics.
  10. Paste your Tracking ID (copied in step 6) into the provided text box.
  11. Select Save.

If you want Google Analytics to gather data regarding search, verify that site search is enabled:

  1. Sign in to Google Analytics.
  2. Select Admin.
  3. At the top of the Account column, select the account you want to use. Be sure to select a Google Analytics 4 property.
  4. From the Property column, select Data Streams.
  5. Select your digital workplace from the list of Data Streams.
  6. Under the Enhanced measurement section, select the cog.
  7. Verify that Site search is enabled and that Search Term Query Parameter includes the term search.