Zendesk Request Submission integration

You can use the Zendesk Request Submission integration to give members a portal into your Zendesk instance for creating new tickets.

The Zendesk Request Submission widget on a page.

Sections in this article:

Considerations

  • Supported Language: Only English is supported as a language in Zendesk My Requests.
  • Zendesk authentication: If you are signed into Zendesk using a 3rd-party Identity Provider (IdP), you cannot log in with another Zendesk account.
  • Custom domain: This widget only works with Zendesk instances that use the zendesk.com domain. If you have a custom domain for your instance, the widget will not connect to it.

Set up the widget

  1. Place an Integrations widget on a page, space, or dashboard. For more information, see Placing and setting up a widget. 
  2. Select the placed widget's Edit button.
  3. Under Integration Library, select Igloo Integration Library.
  4. Select Zendesk Request Submission from the library.
  5. Review and make changes to the settings on the Options and Appearance tabs. You can find details about the widget's settings in the Settings section below.
  6. In the widget editor, select Update to apply your changes.
  7. At the bottom of your page, space, or dashboard, select Publish or Save as Draft to save your changes.

Settings

Options tab

Setting Description
Title Enter a title for the widget. The title appears as a heading above the widget's contents. You should use the title to provide context to the widget and better structure a page's content by clearly denoting different sections.

When entering a title, you do so only for your currently selected language. If your digital workplace supports multiple languages, you should select Translation and enter a title for each supported language.  

This field can contain a maximum of 140 characters.
Title link

Enter the URL of a location in your digital workplace. Users who select the widget's title, if it has one, will go to this location. Whether you enter the link as a relative URL or an absolute URL does not matter, it will convert to an absolute URL the next time you edit the widget.

This field can contain a maximum of 2,083 characters.
Description

Enter a description for the widget. The description appears between the title and the widget's contents. You can use this text to provide users with information about the widget.

When entering a description, you do so only for your currently selected language. If your digital workplace supports multiple languages, you should select Translation and enter a description for each supported language.
General options
Setting Description
Zendesk Subdomain

Enter your Zendesk subdomain.

For example: acme is your subdomain if your Zendesk URL was https://acme.zendesk.com.
Basic configuration options
Setting Description
Show All Fields Select to include all available fields on the submission form.
Advanced options

Appearance tab

Setting Description
Class

 		 Enter CSS class selectors to provide additional styling to the widget. For more information, see Applying custom CSS to widgets.
Height

 

Select the height of the widget. Options include:

  • Auto: The leftmost slider position. The widget's height will increase and decrease to contain what it displays.
  • Fixed: Select a fixed height between 50px and 600px in increments of 50px. If the content exceeds this fixed value, a vertical scrollbar will appear on the widget.
Appearance options

Note

Your digital workplace's theme overwrites many of the settings on the Appearance tab. However, the settings listed above are usable.