The Zendesk web widget is available on request. If you are interested, contact the Support Team.
The Zendesk web widget is designed to let workplace administrators send support requests to Igloo Support directly through their digital workplace rather than reaching out through email or Customer Care. Administrators can easily and conveniently report issues and help the Igloo support team collect the information necessary to provide a resolution quickly.
Features and Functionality
Ease of Use
The widget appears in the bottom-right corner of every area of your digital workplace, letting Administrators submit any issues and challenges as they find them.
Access Restricted
The widget is only accessible to Site Administrators, ensuring it doesn't interfere with your Igloo's look and feel for other members.
Submit Tickets
Enter your email, describe the issue, and attach any relevant screenshots directly in the widget to send them to our support system.
Platinum Urgency
Digital workplaces with the Platinum Support Package can use the Urgent tag to have their Authorized Support Contacts engage Igloo's on-call support immediately, regardless of the time of day.
Limitations
- Languages: Only English is supported as a language in the Zendesk web widget.
- Igloo Digital Assistant: When the Igloo Digital Assistant is configured to display as a floating action button, it may interfere with the placement of the Zendesk web widget for workplace administrators. To change the location of the Zendesk web widget, see Configure Zendesk web widget display location in the digital workplace.