A preview of Igloo's new dashboard - the first step in measuring the health of your Igloo.
Igloo's social analytics are being redesigned from the ground up starting with the launch of a new dashboard that measures the health of your Igloo. And it's coming in Scone, our latest product release, on August 30.
The new dashboard provides a unique measure of community health across a number of key attributes, including the growth in membership, creation of content, strength of the network and the responsiveness of its members.
Successful online communities are often characterized by a steady growth in membership, while successful intranets are measured by the participation rate of the organization. The members section of the dashboard captures this information.
You'll see the total number of members, the change in the past month and the trend over the past year. You'll also get a sense for the community archetypes that are emerging by analyzing how many members viewed, contributed or created content.
Profile analytics focus on the network providing insight into the profile completion rate, the percentage of content that is followed (by more than one member) and the percentage of content that has group subscriptions. Administrators can also quickly see the 5 most active and most social members.
It's essential that a critical mass of content is created on an ongoing basis. This section provices insight into content creation, how many users were responsible for the creation of that content and its popularity score (we've been hard at work coming up with a complex algorithm to calculate popularity).
The hot spots and dead zones help to identify the distribution of activity by highlighting the spaces with the most and least amount of activity.
A community is not just a place to get information, it's a place to get work done. Today, collaboration analytics focus on the various ways in which the forums application can be used - ideation, enterprise Q&A, discussions or problem solving. In this report, we'll tell you how the app is being used, the number of open / closed forums and the speed in response.
Will this dashboard help you understand the health of your community? What metrics are important to you? Let us know in the comments below.