Skip to main content

Support Codes

To make troubleshooting of errors easier our "White screen of death" now includes a Support Code. a new feature to aid in identifying what happened when a user gets an error.

The code is also automatically included in the subject-line of the email that is sent when a user clicks the "mail to" link in this error screen.

Support codes will also appear when an error occurs during the loading of a some page elements. These codes can also be used to retrieve information about what  caused the error -- be sure to take note of them if you see them.  

With the error code, we can quickly track down a full trace of what happened during a failed request (and other relevant info such as the browser version you were using), often this can take us right to the root of the problem. 

If you're reporting any errors that have an error code, please include BOTH the provided code as well as a short description of what you were doing at the time and the community that you were using.

0 Comments

Would you like to comment?

You must be a member. Sign In if you are already a member.

 
  • 454 views
  • 5 versions
  • 0 comments
  • 0 followers
     
Labels:

English, Training

Avg. Rating:
Post Date:
July 21, 2009
Posted By:
IGLOO Webmaster
Versions:
v.5

Viewed 454 times