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Registration Troubleshooting

Administrators now have the ability to track registering user status with the option to activate the account on the user's behalf

Upon registration, an email is sent to the user with a link to activate their account which verifies that the user is the real account holder. Often, incomplete registrations occur due to accounts not being activated. Here are some common reasons:

  • Spam Filters: Occasionally, spam filters will redirect registration emails into a spam or junk-mail folder; ensure that the user has looked in these folders
  • Typos: It is possible that the email address was incorrectly entered; ensure that the email account is spelled correctly
  • Delivery Problems: Occasionally, a user's email provider will have trouble accepting email (example: if the inbox is full); ensure that the user is receiving emails in general.

The Pending table lists the users who have not yet activated their accounts

  • Hovering over the email icon beside each name will provide the delivery status of the account activation email
  • Clicking on the icon will supply more detailed information (example: time and date of delivery or reason for failed delivery)
  • Clicking Activate manually activates the user's account
  • Clicking Delete completely deletes the user's account

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Labels:

English, Training

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Post Date:
July 27, 2009
Posted By:
IGLOO Webmaster
Versions:
v.6

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