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Account - Creation

Creating an account

Step 1: Registration

There are 2 ways you can start creating an account:

The "Join Now" button on a community homepage

When you click the "Join Now" button on a community's homepage you will be directed to the registration page. Here you enter your name, email address, and set your password. If you already have an IGLOO account you can bypass this step by clicking the "sign in" button and then signing in with your email and password.

Administrators can enable the public "Join Now" button by going to the Control Panel and clicking on Registration.

Invitiations

Members can also be directly invited by the community administrator. This helps limit membership to only those who the administrator has sent an invitation. First the administrator sends an invitation to a potential member's email. This is done through the administrator's control panel under Invitations. If you are invited to a community you will receive an email inviting you to "Join Now" . Clicking on the link in the email should bring you to a form asking you to fill in your name, email and set your password. If you already have an IGLOO account you can bypass this step by clicking the "sign in" button and then signing in with your email and password.


You can also find this information in the Video Tutorial.

Step 2: Activating your account

Once you have registered  you will be sent an email that requires you to activate your account by clicking on a link contained in the email. The activation message is from "IGLOO Member Services and Support". Occasionally spam filters will redirect invitations, activation notices, registration notices and reset password notices into a spam or junk-mail folder. Be sure to look into these if you cannot find your invitation or registration notice. If you are unable to locate your activation email message contact your community administrator.

Step 3: Additional, community specific steps

Some communities have a couple extra steps in their account creation process.
Some communities require an administrator to approve a new member's application. Once you have completed the first two steps a message is sent to the administrator asking them to approve your membership. Until you are approved you will not have  membership privileges.

There are also some communities that require paid membership. Once you have completed the first two steps you will be linked to Moneris, where you can enter your credit card number to pay for your membership. Once you have done this you will receive a receipt that you should save for your records. Once all this has been done you will be made a member.

Trouble Shooting

"Unable to process your request"  error message when trying to accept your invitation

The issue is likely related to your email settings causing the URL to "wrap" over two lines. So when you click the link it is only picking up the first half resulting in an incomplete URL and an error message.

To fix this, copy the second line of the URL, then click the link (this will take you to a page and you will get an error message), click in the address and paste the second line and click enter. This should load the correct page.

I've tried to reset my password but the new password still doesn't work

It is likely that you have not yet activated your account and your login is silently failing. Once you have completed the registration form you should recieve an email asking you to activate your account. This is to make sure that the email address you have given is your own. Click on the link provided in the activation email and you should be logged in and directed to the community.

When I try to sign in it says I am not a member
it is likely that the account you are using is not a full member of the community yet. While you may have filled in the registration form, if you have not activated your account  you will not be able to sign in. You should recieve an email asking you to activate your account by clicking on a link.. If you cannot find this message try checking your spam folder.
Other things to consider: are you typing in your email address correctly? Do you have more than one account- are you using the right account? Have you completed the registration process?

(Last modified by Kristy Cornell - 4 months ago)

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