Skip to main content
Is there a way to disable the Flash document viewer so a click on a document icon simply downloads that document, rather than taking you to the viewer (after which you would need another click to download)?
We are having big problems with the viewer and are finding it simply unfit for our purpose.
Kind regards,
Ulrik Poulsen
Marketing and Sales Assistant
hSo:
ulrik.poulsen@hso.uk.com
www.hso.uk.com
Like this support wiki says, flash paper can be disabled on a per community basis via Professional Serviced department. This, however, will not help you bypass the document details page.
It's an interesting use case (how I understand it: a box.net-like behaviour that is currently the base behaviour of My Briefcase section of one's profile). It may lead to a sacrifice of comments and labels but could streamline the user flow in certain cases. We'll consider it.
Looking for something you can't find? Have a suggestion on how we can improve service? We want to hear from you!
Page Options
4 Replies
Hi Ulrik,
I don't know of a way to disable it. I imagine you might be able to use CSS to hide it, but that might cause other issues and be a bigger headache.
I would be interested to know what kind of problems are you having with it?
I have seen some issues with Search, but most of the time it had to do with the metadata of the document itself.
Ulrik, I'm assuming you're referring to the list view of documents within a folder. There is no way to prevent the system from going into the Document Details page where the preview, comments, labels and other relevant data can be found.
However, what you may find helpful is that if the folder is configured to show File Size and is viewed in "Details View" mode (as opposed to "Thumbnail View"), clicking on the file size value will download the document.
I am looking to disable it completely. Simply because Flash Paper is a terrible viewer for any document. I have spoken to Igloo and they say an HTML5 version is on its way.
Like this support wiki says, flash paper can be disabled on a per community basis via Professional Serviced department. This, however, will not help you bypass the document details page.
It's an interesting use case (how I understand it: a box.net-like behaviour that is currently the base behaviour of My Briefcase section of one's profile). It may lead to a sacrifice of comments and labels but could streamline the user flow in certain cases. We'll consider it.
Would you like to comment?
You must be a member. Sign In if you are already a member.