To keep our systems running at optimum performance and maintain our uptime standards IGLOO routinely performs maintenance. Our maintenance is typically unnoticed by our customers but certain elements may require interruption to your service. We make every attempt to minimize the impact to our customers by selecting a time that statistically is low in usage.

During the maintenance window, Friday, July 10, 2009, 8:00 PM - 10:00 PM EDT we will be doing the following:

1. To ensure stability for our secondary services such as flashpaper, email notification we are updating our SAN firmware which supports these functions. The upgrades will take approximately two hours and may result in complete outage of these services; however access to majority of the IGLOO environment will not be affected.

2. We are adding automatic transfer switches to improve power redundancy. The installation of this device will result in IGLOO services being offline for approximately 5-10 for installation and during this time you can expect an error page (such as "Server Unavailable") as there will be no access to the IGLOO environment.

If you have any questions or concerns, please contact our customer support team at: support@igloosoftware.com.

Sincerely,

The IGLOO Team