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Technical Bulletins

IGLOO Webmaster

Server Maintenance – November 26

By IGLOO Webmaster – 2 Comments

IGLOO will be performing planned server maintenance on Saturday, November 26, 2011 from 10 AM to 2 PM ET.

In October of this year, IGLOO achieved SAS70 Type I compliance, meaning our internal controls were audited by a third-party firm. This is above and beyond our data center security practices which are PCI DSS, SAS70 and CICA 5970 (Type II) certified.

In order to fulfill our obligations under our Type I certification, we will be conducting planned server maintenance and testing on Saturday, November 26, 2011. This is designed to improve our availability for all users.   

  • Downtime: 4 hours
  • Ti…
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IGLOO Webmaster

Support Hours

By IGLOO Webmaster

Support will be closed Monday October 10th for Thanksgiving (Canada)

We would like to wish everyone a Happy Thanksgiving from all of us here at IGLOO Software.

We will return October 11th.


Bryan Willey

FAQ: Group Space Management and Permissions

By Bryan Willey – 3 Comments

Important information regarding the October 11 product update.

In the next product update, which is scheduled to be rolled out to all customers October 11, we are releasing new capabilities that will enhance your approach to team collaboration:

  • To save time when creating a new group space, you won't always have to start from scratch. Now, you have the option to clone an existing widget configuration or choose from one of four templates (department, project, committee or task force).
  • To better organize your group spaces, you can establish hierarchies by…
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IGLOO Webmaster

Server Maintenance Aug 27,2011 ( reminder )

By IGLOO Webmaster

We will be having some down time for scheduled maintenance and upgrades.
Aug 27,2011 from 10am to 2pm ET

Maintenance will be a complete outage for approximately 4 hours.

Will be upgrading our SAN software, adding another database server to help performance issues, update the load balancer software, patch Microsoft server admin functions and upgrade firewall software.

This should improve preformance for all users and ensure stability and security moving forward.

Thank you

IGLOO Team


IGLOO Webmaster

Server Maintenance Aug 27,2011

By IGLOO Webmaster

We will be having some down time for scheduled maintenance and upgrades.
Aug 27,2011 from 10am to 2pm ET

Maintenance will be a complete outage for approximately 4 hours.

Will be upgrading our SAN software, adding another database server to help performance issues, update the load balancer software, patch Microsoft server admin functions and upgrade firewall software.

This should improve preformance for all users and ensure stability and security moving forward.

Thank you

IGLOO Team


IGLOO Webmaster

Provider Outage

By IGLOO Webmaster – 1 Comment

Some clients may experience intermittent outages in their area.

World wide some of our providers servers are experiencing technical difficulties Some clients may experience intermittent outages in their area.

Our provider is working to correct this issue.

We aplogize for any inconvienence.


Bryan Willey

FireFox 5 Working.

By Bryan Willey – 1 Comment

- Feel free to upgrade to FireFox 5

We have been able to put a hotfix in place to get Firefox 5 working for our clients. We will continue in our efforts to support the latest browsers.


Bryan Willey

FireFox 5

By Bryan Willey – 1 Comment

- Do not upgrade to FireFox 5

We here at IGLOO like FireFox. We had our QA team upgrade to the latest version of Firefox and test it out and we determined that it is not completely compatible.

We have discovered an issue similar to an issue in Internet Explorer 9 where a user will not be able to access their community. Once logged if a Users session times out and they navigate away from the community when they come back to the community page they may be greated by a redirect error that prevents them from accessing the…

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Bryan Willey

Upcoming Browser Support Changes

By Bryan Willey – 4 Comments

IGLOO Software will be releasing a new version of our software in July, one of the major changes is browser support.

Current browser support is found here http://support.igloosoftware.com/wiki/system_requirements

IGLOO will be releasing a new version of our product this July. In this release we will be supporting Internet Explorer 9. We also hope to support Google's Chome 11 as well as Apple's Safari version 5.

Part of this increased support for newer browsers we will be dropping support for some older browsers. Many new features we wish to implement here at IGLOO require a modern browser. Some features are just incompatible with older browsers. In order to keep our platform modern and growing we…

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Bryan Willey

ABUSE REPORT: Sylvia Kelvin

By Bryan Willey – 3 Comments

Spam attack on Support by user Sylvia Kelvin

Please disregard any posts or messages made by the user Sylvia Kelvin we have removed her from the site and are cleaning up the site. If you notice any remaining posts of comments by the user please inform me.

I am now working to implement tighter controls on users allowed into the community in an effort to prevent this from happening again.

Thank you everyone for your understanding and sorry for the inconvience.

Bryan
IGLOO Support Team


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  • Server Maintenance –…
    IGLOO Webmaster says:
    Unfortunately due to the delicate nature of the operation we need most of our staff to be available and alert at this time should something not go as…
    2 months ago
  • Server Maintenance –…
    O3 Admin says:
    Thanks for this note.
    Given that some of our users are using this software as a Live Support Tool, perhaps consider keeping downtime for the wee…
    2 months ago
  • FAQ: Group Space Man…
    Jill Skene says:
    Thanks, Paul. We have fixed the form. However, I will send you login information right away.
    3 months ago
  • FAQ: Group Space Man…
    IGLOO Webmaster says:
    Thank you for letting us know. I will get some on that right away.
    3 months ago
  • FAQ: Group Space Man…
    Paul Estes says:
    Registration page is not working for the upcoming webinar.
    3 months ago
  • Provider Outage
    IGLOO Webmaster says:
    Our Provider Savvis reports that Cogeco and AllStream are having difficulties. They have opened a Priority ticket to get the issue resolved.
    6 months ago

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