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  • Product News - information about beta features, newly released feaures and product updates
  • Tips and Tricks - IGLOO experts helping you get the most out of your community
  • Technical Bulletins - maintenance window notifications, known issues and more

Zakk Cica

File organization tips

By Zakk Cica in Tips and Tricks

Tips

  1. Use abbreviations. Keep file names short by using common abbreviations, such as "MTG" for meeting or "ACTG" for accounting. This makes the file names more descriptive, and you can more easily find files through the Search function, if necessary.

  2. Use common names. To make it easier to search for documents, name your files and folders with easily found names, such as model numbers, project names, or the project lead in the title.

  3. Use Recent Activity Widget. It will allow you to…

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IGLOO Webmaster

Server Maintenance – November 26

By IGLOO Webmaster in Technical Bulletins2 Comments

IGLOO will be performing planned server maintenance on Saturday, November 26, 2011 from 10 AM to 2 PM ET.

In October of this year, IGLOO achieved SAS70 Type I compliance, meaning our internal controls were audited by a third-party firm. This is above and beyond our data center security practices which are PCI DSS, SAS70 and CICA 5970 (Type II) certified.

In order to fulfill our obligations under our Type I certification, we will be conducting planned server maintenance and testing on Saturday, November 26, 2011. This is designed to improve our availability for all users.   

  • Downtime: 4 hours
  • Ti…
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IGLOO Webmaster

Support Hours

By IGLOO Webmaster in Technical Bulletins

Support will be closed Monday October 10th for Thanksgiving (Canada)

We would like to wish everyone a Happy Thanksgiving from all of us here at IGLOO Software.

We will return October 11th.


Bryan Willey

Important information regarding the October 11 product update.

In the next product update, which is scheduled to be rolled out to all customers October 11, we are releasing new capabilities that will enhance your approach to team collaboration:

  • To save time when creating a new group space, you won't always have to start from scratch. Now, you have the option to clone an existing widget configuration or choose from one of four templates (department, project, committee or task force).
  • To better organize your group spaces, you can establish hierarchies by…
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Bryan Willey

Launch Date: Tuesday, October 11, 2011
Downtime: will be required (~4 hours) (10 pm ET approx)
Status: currently in QA and testing

On Tuesday, October 11th, IGLOO will unveil some pretty cool features, notably enhancements to group collaboration, a recycle bin and the ability to add social bookmarks.

Group Collaboration

Firstly, we've also added some new capabilities for managing group spaces. A group space administrator can now create and manage a space, choosing from an IGLOO template, cloning an existing space or starting from scratch. This should accelerate the time it takes to form a new space.

Recycle Bin

Secondly…

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IGLOO Webmaster

We will be having some down time for scheduled maintenance and upgrades.
Aug 27,2011 from 10am to 2pm ET

Maintenance will be a complete outage for approximately 4 hours.

Will be upgrading our SAN software, adding another database server to help performance issues, update the load balancer software, patch Microsoft server admin functions and upgrade firewall software.

This should improve preformance for all users and ensure stability and security moving forward.

Thank you

IGLOO Team


IGLOO Webmaster

Server Maintenance Aug 27,2011

By IGLOO Webmaster in Technical Bulletins

We will be having some down time for scheduled maintenance and upgrades.
Aug 27,2011 from 10am to 2pm ET

Maintenance will be a complete outage for approximately 4 hours.

Will be upgrading our SAN software, adding another database server to help performance issues, update the load balancer software, patch Microsoft server admin functions and upgrade firewall software.

This should improve preformance for all users and ensure stability and security moving forward.

Thank you

IGLOO Team


IGLOO Webmaster

Provider Outage

By IGLOO Webmaster in Technical Bulletins1 Comment

Some clients may experience intermittent outages in their area.

World wide some of our providers servers are experiencing technical difficulties Some clients may experience intermittent outages in their area.

Our provider is working to correct this issue.

We aplogize for any inconvienence.


IGLOO Webmaster

we have revised our release date to Saturday July 30
Downtime will be 4 hours 9am - 1pm

For those of you that are closely following our product roadmap, you'll know that we are making great progress towards our vision of the virtual enterprise. Already this year, we've introduced improvements to forums; custom profiles & registration; points, badges & status and an array of usability enhancements.

Since our last release, development on the next wave of functionality surrounding social workflow and moderation has been moving full steam ahead. However, based on the…

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Bryan Willey

Product Release Summary

By Bryan Willey in Product News

Deployment: July 30th, 2011 (Saturday)
Type of Release: Feature
Downtime: will be required (<4 hours)
Status: QA and testing

Features

  1. Moderation/Workflow
    • Moderation can be enabled on a per channel basis. Moderators are assigned to each channel.
    • Enabling content moderation forces all contributions to be sent to a moderator(s) for approval.
    • Enabling comment moderation forces all comments to be sent to a moderator(s) for approval.
    • A moderator can either approve or reject a contribution or pass the work onto another moderator. An ad-hoc moderator can be added from the collection of all community members on a…
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Recent Comments

  • Server Maintenance –…
    IGLOO Webmaster says:
    Unfortunately due to the delicate nature of the operation we need most of our staff to be available and alert at this time should something not go as…
    2 months ago
  • Server Maintenance –…
    O3 Admin says:
    Thanks for this note.
    Given that some of our users are using this software as a Live Support Tool, perhaps consider keeping downtime for the wee…
    2 months ago
  • FAQ: Group Space Man…
    Jill Skene says:
    Thanks, Paul. We have fixed the form. However, I will send you login information right away.
    3 months ago
  • October Product Upda…
    Paul Estes says:
    Great stuff!  Bookmarks are an excellent idea - keeps members in the community.
    One question: Can the Bookmark links be made to open in new browser…
    3 months ago
  • FAQ: Group Space Man…
    IGLOO Webmaster says:
    Thank you for letting us know. I will get some on that right away.
    3 months ago
  • FAQ: Group Space Man…
    Paul Estes says:
    Registration page is not working for the upcoming webinar.
    3 months ago
  • October Product Upda…
    Simon Carswell says:
    Some really useful enhancements there.  Thanks!
    4 months ago
  • October Product Upda…
    Berry Zimmerman says:
    Thank you for continuing to improve the benefits of our online community.
    4 months ago
  • October Product Upda…
    Zakk Cica says:
    I look forward to the new features.
    4 months ago
  • Provider Outage
    IGLOO Webmaster says:
    Our Provider Savvis reports that Cogeco and AllStream are having difficulties. They have opened a Priority ticket to get the issue resolved.
    6 months ago

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