Blogs

Relaunch of the Developers Site

Wed, 16 May 2012 16:41:59 +0000

As the lines between support and development blur many users need to both be able to get support and developer for their community. Our support team will be working closer with the developers to help solve problems, give support to developers and help our customers be successful. The major part of this plan is the merging of the customer care…

- Author: Bryan Willey

Emergency Server Maintenance May 14th

Mon, 14 May 2012 19:05:41 +0000

We will have about 10 minutes of downtime tonight to correct some slowdowns we have been having today with the platform.
the download will occur at 0100h/1:00 Am May 15th 2012

Thank you for your understanding and patience in the matter.

Bryan Willey
Manager IGLOO Support

- Author: IGLOO Webmaster

Database Maintenance – Friday the 13th of April

Fri, 13 Apr 2012 20:59:26 +0000

Hello Everyone,

Tonight our Database development team will be preforming maintenance on our database. The goal of the maintenance is to imrpove database preformance and speed up platform access. It is possible that the platform will slow down during this maintenance. We expect the slow downs to last no longer then an hour and a half.

Thank you…

- Author: Bryan Willey

Managing Members and Bulk Upload webinar

Thu, 05 Apr 2012 19:24:47 +0000

On Monday April 2, we rolled out a quick product update focused on enhancing the membership management process for administrators. This includes: bulk upload and revoke of users

Want to learn more? Join us on April 12 for a short webcast where we will step through the ins-and-outs of managing members.

Register now to attend. Please forward this…

- Author: Bryan Willey

Point Release

Thu, 29 Mar 2012 20:56:42 +0000

Features

Bulk Member Upload (Add/Update)
- Capability to specify value for every profile field (including custom fields)
- Capability to specify Groups and Spaces for each user to be added to or removed from
- Capability to skip or nullify individual fields allowing for an easy way to update profile fields of existing users
- Full error report
- H…

- Author: IGLOO Webmaster

Reminder: April 6th is Good Friday

Tue, 27 Mar 2012 19:14:43 +0000

The IGLOO Offices and support will be closed on Friday April 6th.

We will resume normal operations on Monday April 9th.

- Author: Bryan Willey

Emergency Server Maintenance – March 27, 2012

Mon, 26 Mar 2012 20:59:43 +0000

We are heading offline this evening at 12AM ET to perform emergency server maintenance. During this time, you will be unable to access your site.

The purpose of this maintenance window is to upgrade your service instance to new hardware. We expect only a short interruption (30 Minutes or less), but will post further updates here as needed.

The…

- Author: Bryan Willey

Server Maintenance – March 31, 2012

Fri, 16 Mar 2012 17:59:48 +0000

In striving to achieve our compliance with the new CSAE 3416, we will be conducting planned server maintenance and testing on Saturday, March 31, 2012 from 10 AM to 2 PM ET. This is designed to improve our availability for all users.

Downtime: 4 hours
Time: 10 AM to 2 PM ET

If you have any questions, feel free to email support@igloosoftware…

- Author: IGLOO Webmaster

Product Release - Coming March 3

Tue, 21 Feb 2012 20:46:44 +0000

The Winter '12 product release is set for Saturday March 3 and it's loaded with cool new features for enhancing communication and collaboration inside or outside your organization.

Introduction of a real-time communication stream in the form of microblogging
Addition of personal dashboards for managing information, conversation and…

- Author: Bryan Willey

HOW TO: Deal With Negative Feedback in Social Media

Fri, 17 Feb 2012 12:34:00 +0000

I found a good aricle that helps dealing with negative feedback.

http://mashable.com/2010/02/21/deal-with-negative-feedback/

- Author: Zakk Cica